Privacy Policy - Krisha Essence

Krisha Essence Privacy Policy

Effective Date: 19/03/2025

At Krisha Essence (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information and your rights regarding that information.

1. Types of Personal Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, email, phone number.
Demographic Information: Date of birth, gender, preferences, and interests related to our products.
Transaction Information: Purchase history, payment details, order information.
Loyalty Program Details: Membership details, participation in promotions or competitions.
Feedback and Preferences: Your feedback, opinions, and preferences regarding our products.
Employment Information: For job applicants, including resumes, background checks, and references.
Technical Information: IP address, browser type, device information, website usage data, and cookies.

If you provide us with personal information about someone else, you must have their consent to share it according to this Privacy Policy.

2. How We Collect Your Personal Information

We collect personal information through:

Direct Interactions: When you make a purchase, join our loyalty program, participate in promotions, contact us via phone, email, or social media, or apply for a job with us.
Automated Technologies: Website cookies, tracking technologies, and analytics tools that monitor your browsing activity.
Third Parties: Marketing partners, social media platforms, public databases, and analytics providers.

3. Why We Collect Your Personal Information

We collect, use, and disclose your personal information for the following purposes:

To process your orders, payments, and refunds.
To communicate with you regarding your orders, inquiries, and feedback.
To personalize your shopping experience and provide relevant marketing.
To manage our loyalty program and promotional activities.
To improve our products, services, and website performance.
To conduct market research and analyze customer trends.
To assess your job applications and manage employment-related matters.
To comply with legal obligations and respond to requests from law enforcement or government authorities.

If you do not provide your personal information, we may be unable to fulfill these purposes.

4. Our Online Platforms

Cookies and Online Tracking:
We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, track your shopping cart, and tailor advertising to your interests. You can adjust your browser settings to block cookies, but this may affect the functionality of our website.

Third-Party Social Media:
If you connect with us through social media (like Instagram or Facebook), we may collect your profile information. These platforms may collect your personal information as per their own privacy policies, and we are not responsible for their practices.

Personalized Advertising:
We use third-party advertising services for targeted ads. You can opt out of personalized advertising through the Network Advertising Initiative (optout.networkadvertising.org) or adjust your browser settings.

5. Disclosure of Your Information

We may disclose your personal information to:

Our related entities and affiliates.
Service providers for order fulfillment, payment processing, data analytics, marketing, and IT support.
Government and law enforcement agencies for compliance and legal purposes.
Professional advisers like lawyers, accountants, and consultants.
Social media platforms and third-party advertising networks.
Third parties in case of a business sale, merger, or restructure.

Some of our partners may be located outside Australia, including in countries such as [mention countries if applicable]. While these parties adhere to data protection standards, they may not be subject to Australian privacy laws.

6. How We Protect Your Personal Information

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure Socket Layer (SSL) technology for secure transactions.
Firewalls and secure servers to prevent unauthorized access.
Access controls and encryption for sensitive data.
Regular software updates, data backups, and staff training.

However, no method of data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Accessing and Updating Your Information

You can request access to your personal information or request corrections if inaccurate by contacting our Privacy Officer at [contact email]. We may require verification and charge a small fee for processing your request. If you have created an account, you can also update your information online.

8. Marketing Preferences

You can opt out of receiving marketing communications from us by:

Clicking the “unsubscribe” link in our emails.
Updating your preferences in your account settings.
Contacting us at [contact email].

Even if you opt out, you may still receive non-promotional communications regarding your purchases or inquiries.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website. Please review it periodically for updates.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Email: [email protected]

We aim to respond to your inquiries promptly and in accordance with applicable laws.