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Effective Date: 19/03/2025
Welcome to Krisha Essence! By accessing our website and using our products and services, you agree to abide by the following Terms & Conditions. Please read them carefully before proceeding.
1. Website Ownership and Services
This website is owned and operated by Krisha Essence (“we,” “us,” or “our”). Through this website, you may be able to:
- View information about Krisha Essence and our candle products.
- Order our candles and related products.
- Create an online account with us.
- Sign up to receive promotional communications.
- Contact us through email, instant messaging, or feedback forms.
(collectively, the “Services”).
By accessing or using our website, you agree to these Terms & Conditions, our Privacy Policy, and any other policies displayed on our website. These terms do not seek to exclude any rights you may have under the Australian Consumer Law.
2. Disclaimer
2.1 Access Provided ‘As Is’
- Access to this website and its content is provided on an “as is” and “as available” basis.
- We make no guarantees that access to this website or the Services will be uninterrupted, error-free, or secure.
- We do not warrant that our website, servers, or communications are free from viruses, malware, or harmful components.
2.2 Changes
- We reserve the right to modify, suspend, or discontinue any part of this website or the Services at any time without notice.
- We may change the content, prices, or any information displayed on this website without prior notification.
2.3 Limitation of Liability
- To the maximum extent permitted by law, Krisha Essence will not be liable for any indirect, incidental, special, or consequential damages arising out of the use of our products, website, or Services.
- Our total liability to you for any claim relating to the website, Services, or products is limited to the purchase price of the affected product.
- We are not liable for damages or injuries resulting from the misuse of our products, failure to follow safety guidelines, or allergic reactions.
3. Intellectual Property
- All content on this website, including text, graphics, logos, images, and product designs, is the intellectual property of Krisha Essence or our licensors.
- You may not reproduce, distribute, display, sell, or use our intellectual property without our prior written consent.
- You are granted a non-exclusive, revocable license to access and use this website for personal, non-commercial purposes only.
4. Your Responsibilities
4.1 Appropriate Use
- You must not use this website or the Services for any unlawful or unauthorized purposes, including but not limited to:
- Uploading offensive, defamatory, obscene, or misleading content.
- Attempting unauthorized access to our systems or networks.
- Disrupting the functionality or security of our website.
4.2 Account Security
- You are responsible for maintaining the confidentiality of your account credentials.
- If you suspect unauthorized access to your account, notify us immediately.
- We are not liable for any unauthorized access resulting from your failure to secure your account.
5. Product Information, Orders, and Pricing
- We strive to ensure that all product descriptions, pricing, and images are accurate. However, we do not guarantee that descriptions or pricing are error-free.
- All orders are subject to product availability. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or pricing errors.
- Prices are listed in [Currency] and may be subject to change without notice.
- Payments are securely processed through trusted third-party providers. We do not store your payment details.
6. Shipping, Delivery, and Risk
- We currently ship within [Country/Region]. Delivery times are estimates and may vary.
- We are not responsible for delivery delays or damages caused by shipping carriers.
- The risk of loss or damage to products passes to you upon delivery. Please inspect your order upon receipt and notify us of any issues within [X] days.
7. Returns, Refunds, and Exchanges
- You may return unused, undamaged products within 15 days of receiving them for a refund or exchange.
- Custom-made, used, or discounted items are non-returnable unless faulty.
- For damaged or incorrect products, please contact us within 15 days with evidence for resolution.
- Refunds will be processed to the original payment method. Shipping costs are non-refundable.
8. Product Safety and Liability
- Our candles are intended for supervised indoor use only.
- Keep candles away from flammable objects, children, and pets.
- Always trim wicks before lighting and never leave burning candles unattended.
- We are not liable for damages, injuries, or allergic reactions due to improper use or disregard for safety instructions.
9. User Feedback and Reviews
- We welcome feedback, reviews, and suggestions. By submitting content, you grant us a non-exclusive, royalty-free license to use, reproduce, and share your feedback.
- We may remove or refuse to publish any content that is offensive, false, misleading, or violates these Terms & Conditions.
10. Third-Party Links and Websites
- Our website may contain links to third-party websites or social media platforms. We are not responsible for their content, privacy practices, or any damages arising from their use.
- Accessing third-party sites is at your own risk.
11. Governing Law and Dispute Resolution
- These Terms & Conditions are governed by the laws of Western Australia.
- Any disputes arising from these terms will be resolved through negotiation, mediation, or the courts of Western Australia.
12. Changes to Terms & Conditions
- We may update these Terms & Conditions to reflect changes in our practices or legal requirements. Changes will be posted on our website, and your continued use of the Services constitutes acceptance of the updated terms.
Contact Us
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
📧 [email protected]
